• Human Resources Specialist - Shared Services

    Location US-NY-East Syracuse
    281 Sanders Creek Parkway
    Job Type
    # of Openings Remaining
  • Position Summary

    Aspen Dental Management, Inc. (ADMI) is a leading dental support organization that provides non-clinical business support services to independently owned and operated Aspen Dental offices in 38 states. Our purpose? To care for the people who care for the patients, providing expert business support to the largest, fastest-growing branded network of dental practices in the country. This model makes it easier for independent, licensed practitioners to do what they do best: Care for their patients.


    As a reflection of current needs and planned growth we are excited to offer the opportunity to join our dedicated team as Human Resources Specialist - Shared Services 



    Customer Service

    • Respond to customer inquiries by telephone or email
    • Resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer
    • Analyze a customer’s service need and refer to other service or technical departments for follow up or additional information as needed
    • May be assigned to support products or processes that are more complex or critical
    • Utilize customer request tracking application to track all requests for service



    • Develops, prepares, and maintains documentation pertaining to business processes, systems operation, and program administration
    • Seeks out formats and delivery methods for internal and external documentation that provide ease of use and ease of access based on customer feedback while adhering to internal standards
    • Works closely with HR Shared Services team to monitor and identify new Tier 1 opportunities for service and need for new or enhanced documentation, answers, and training.


    Service Measures, Feedback, and Continuous Improvement

    • Coordinates the identification and delivery of regular service metrics to HR Leadership
    • Collaborates with team on strategies for improving service delivery and implementing those strategies
    • Collaborates with team on strategies for collecting service feedback and executes those strategies


    Project Coordination

    • Coordinate project activities including, meetings, action items, progress tracking, and documentation.
    • Projects may include initiatives related to service, metrics, policy guidelines, training

    Minimum Education and Experience

    • Bachelor's degree in Human Resources/Business and minimum 4 years experience with an HRIS system.
    • Experience supporting high-volume operations in a growing, retail based, multi-site entity, preferred.
    • Computer proficiency; MS Office Suite, HRIS 
    • Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver client service excellence – over the phone, through e-mail, or in all other interactions.
    • Empathetic, confident, high energy
    • Ability to multi-task and remain flexible, changing pace when workflow demands it.
    • Exhibits teamwork and a collaborative work ethic with colleagues.
    • Demonstrates a willingness to learn and implement new processes and programs as position and company evolve, work independently, and to handle multiple tasks concurrently.
    • Maintains strict confidentiality and employee privacy.

    About Aspen Dental Management, Inc.

    Aspen Dental-branded practices are supported by ADMI, a dental support organization that provides non-clinical business support to licensed, independent dentists.

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