• Credit Refund Administrator

    Location US-NY-East Syracuse
    Street
    281 Sanders Creek Parkway
    Job Type
    Full-Time
    Zip
    13057
    # of Openings Remaining
    1
    Travel
    0%
  • Position Summary

    Aspen Dental is on a mission to give America a healthy mouth. As the nation’s premier dental services organization, we provide expert business, marketing and administrative support to the fastest growing, branded network of dental practices in the country. We take the load off of practitioners to free them up to do what they do best: practice dentistry. Together, we put patients at the heart of everything we do. We are very pleased to offer a new opportunity to join our dedicated team as a Credit Refund Administrator.  This position will assist the team in the timely and accurate processing of refunds to our patients, insurance providers, and third party credit providers.

    The outstanding individual selected for this role will emulate and build on the core values of the company as well as the personal attributes necessary for success in this role including;

     

    Customer Focus - Dedicated to meeting the expectations and requirements of internal and external customers.

     

    Drive for Results - Can be counted on to exceed goals successfully, pushes self and others for results.

     

    Ethics and Values - Adheres to an appropriate and effective set of core values and beliefs

     

    Managing Vision and Purpose - is optimistic; can inspire and motivate vision and sense of core purpose.

     

    Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

     

    Planning and Organizing - Establishing courses of action for self and others to ensure that work is completed efficiently.

     

    Positive Disposition - Demonstrating a positive attitude in the face of difficult or challenging situations; providing an uplifting outlook on what the future holds and the opportunities it might present.

     

    Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

    Responsibilities

    Essential duties of this position will include:

    • Working closely with the Offices, the Patient Satisfaction and Finance Departments to review patient accounts with credit balances to determine patient or provider refunds
    • Reviewing aged accounts to make sure credit is properly stated, prior to refunding aged credit.
    • Communicate with offices to alert them of large credits that will be refunded, if an appointment is not scheduled with a patient.
    • Perform miscellaneous account reviews for accuracy of credits
    • Provide general administrative support to department as directed

    Minimum Education and Experience

    • Education Level: High School diploma
    • 1-3 years general office administration experience with a mid-large size organization
    • Highly proficient with Microsoft Office Suite (Outlook, Word, Excel, and Access)
    • Basic understanding of the Dental Industry and the AS400 software system
    • Takes personal ownership of job responsibilities.
    • Great communication skills and proven success in the delivery of superior customer service
    • Acute attention to detail with superior time management, prioritization, problem solving and analytical skills required
    • Works well in a team driven environment

     

     

    Aspen Dental Management, Inc.


    Aspen Dental-branded practices are supported by ADMI, a dental support organization that provides non-clinical business support to licensed, independent dentists.

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