Desktop Support Technician

Location US-NY-East Syracuse
6600 Weighlock Dr
Job Type
# of Openings Remaining

Position Summary

Aspen Dental Management, Inc. (ADMI) is a leading dental support organization that provides non-clinical business support services to independently owned and operated Aspen Dental offices in 36 states. Our purpose? To care for the people who care for the patients, providing expert business support to the largest, fastest-growing branded network of dental practices in the country. This model makes it easier for independent, licensed practitioners to do what they do best: Care for their patients.


As a reflection of current needs and planned growth, we are excited to offer the opportunity to join our IT team as a dedicated Desktop Support Technician to support our Support Center Staff.



  • Troubleshoot remote Citrix issues
  • Update Citrix desktops\servers
  • Provides basic troubleshooting assistance and ticket resolution for personal computer users.
  • Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
  • Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
  • Recommends hardware solutions regarding personal computers in assigned areas.
  • Assists with computer studies, projects, and implementation of policies throughout area of assignment.
  • Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.

Minimum Education and Experience

  • Collage Associates with 3 to 5 years’ experience
  • Active Directory, VPN, and ticketing system experience
  • 3+ years of experience with Windows 7
  • 3+ years of experience with Staging and Imaging Tools
  • At least 1 year of experience with MAC/Apple Supportll
  • At least 1 year of experience supporting mobile devices
  • Experience working with personal computer hardware, software, systems, local area networks and terminology.  Experience with desk tops, laptops, and all related equipment
  • Good organizational and problem solving skills.  
  • Ability to operate computer peripherals including monitors, printers and scanners.
  • Experience providing desktop support in an enterprise environment
  • Experience with XenDesktop\XenApp

About Aspen Dental Management, Inc.

Aspen Dental-branded practices are supported by ADMI, a dental support organization that provides non-clinical business support to licensed, independent dentists.


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