Treatment Plan Coordinator

Job Type
# of Openings Remaining
Up to 25%

Position Summary

As a Treatment Plan Coordinator with Aspen Dental, you’ll have the support you need to reach your career goals.  From best-in-class learning and development programs, our commitment of promoting from within, and a competitive salary and benefits package, you’ll have opportunities to not only expand your career, but your life.


When you join Aspen, you will participate in an extensive, ten-week training program, where you’ll gain business and leadership knowledge designed to help you become successful. And the opportunity doesn’t end there. Our commitment to continuous development and promoting from within means your career path is limitless.


Aspen Dental is on a mission to give America a healthy mouth. Treatment Plan Coordinator's that join Aspen live that mission every day by supporting the non-clinical needs of your practice’s patients and dental professionals. With Aspen, not only can you maximize your career potential, but you can make a real difference in the lives of your patients.



  • CONSULTATIONS. Accepts hand-off from the Doctor and acknowledges comments or concerns communicated by the Doctor and patient to ensure the patient says yes to care.  Reviews the Patient Verification Form, (PVF) for existing patients. Executes patient consults to ensure patients understand Doctor prescribed treatment plan.  Conducts consults according to company policies, enters and updates patient treatment plans at the direction of the treating Doctor using the company operational system.
  • BUSINESS OPERATIONS. Partners with the Practice Manager and Doctors to optimize the patient schedule and flow; ensures patients are scheduled according to the Doctor’s A/B scheduling preferences.  Partners with the PSC Scheduling Center to appoint patients with a sense of urgency, ensuring access for walk-in and emergency patients.  Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments.
  • PATIENT ADVOCACY. Educates the patient regarding insurance benefits and affordable payment options including third-party lending.  Partners with the Doctor and patient to facilitate the patient completing the Doctor’s prescribed treatment plan; uncovers and addresses the patient’s barriers for completing treatment; alerts the Doctor when the patient has clinical questions.  Follows-up with patients during subsequent visits to schedule open treatment.
  • ADMINISTRATIVE SUPPORT.  Assists PM in maintaining schedule audits, Monitors and takes action on credit and AR reports.  Assists with IVF completion, and patient checkout. 
  • METRICS: Production added to schedule, Yes today, % Balance collected, % next appointment made, credits apps, TAAP, NP OTC, and NP TX completion, patient loyalty.

Minimum Education and Experience

  • 2-5 years experience in a sales or retail environment, some combination of management and sales preferred.
  • Excellent verbal and written communication skills and the ability to make decisions independently.
  • Competitive spirit with a strong desire to succeed, exceed goals, and maximize opportunities.
  • Demonstrates the ability to solve common problems and to provide immediate solutions.
  • Excellent organizational skills to effectively handle multiple tasks.
  • High School Diploma or equivalent.


About Aspen Dental-branded practices

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. 

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